When something goes wrong, we step in

Many brokers step back once a claim is lodged. We step forward. A strong insurance program is only part of the story. The real test comes at claim time. Megalines supports clients through the claims process with practical guidance, insurer engagement, and consistent follow-up.

Our claims support includes:

  • Your Content Goes Here
  • Early advice to avoid costly mistakes
  • Guidance on documentation and evidence
  • Liaising directly with insurers and assessors
  • Escalating matters where needed
  • Supporting you through complex or sensitive claims

Because how a claim is handled can make a significant difference to your business.

What to do if an incident occurs

If something happens that may lead to a claim, contact us as soon as possible – early advice can significantly impact the outcome.

  • Notify your account manager or contact our office immediately
  • Take reasonable steps to minimise further damage
  • Record key details (time, location, circumstances)
  • Take photos or gather evidence where possible
  • Do not admit liability or agree to any settlement

Motor claims – what to do immediately

  • Exchange details: name, phone, licence, registration
  • Record date, time and location
  • Take photos of damage and surroundings
  • Contact police if required
  • Arrange towing if necessary

Important: Do not admit fault or agree to any settlement, as this may affect your policy response. Contact us first – we will guide you on the best course of action.

Glass & windscreen claims

For vehicle or property glass damage, you may contact O’Brien Glass directly:

  • Phone: 1800 645 011 or 131 616
  • Please have ready: policy number, insurer details, description of the damage

Emergency / after-hours contact

  • Victoria: +61 3 8379 7300
  • Queensland: +61 7 3180 2604
  • Email: info@megalines.com.au
  • Or contact your dedicated account manager directly